Terms & Conditions
Please read our service agreement carefully before engaging Global Visa.
When paying for an invoice, you acknowledge, understand and accept the following terms and conditions.
1. Scope of Services
Global Visa provides administrative and support services only for visa applications, strictly limited to the visa type(s) requested and paid for by the client. Our services include:
- Administration and file management
- Completion and assistance with visa application forms based on information supplied by the applicant
- Booking and/or scheduling of embassy, consulate, or visa centre appointments
- Providing a document checklist based on the official embassy requirements
- Reviewing documents for completeness against the embassy checklist (not verification or approval)
- Submission and tracking of the visa application once lodged, where applicable
- Collection and return of passports, where permitted
Global Visa will only assist with the visa application specifically requested and paid for. Any additional visa, amendment, or service will require a new agreement and payment.
2. Important Disclaimers & Client Acknowledgements
2.1 Embassy & Government Fees
Embassy, consulate, or visa centre fees are determined solely by the issuing authority and may change without notice. Applicants are responsible for paying any increase or difference in fees upon submission.
2.2 Document Checklist
The checklist provided by Global Visa is a guideline only. The issuing authority may request additional documents, interviews, or biometric data at their discretion, even after submission.
2.3 Processing Times
All processing times are estimates only as provided by the issuing authority. Global Visa does not guarantee processing times, expedited decisions, or visa issuance.
2.4 No Immigration Advice
Global Visa provides general information and administrative assistance only. We do not provide legal, immigration, or evaluative advice and do not assess eligibility.
2.5 Authority Limitations
Global Visa is authorized solely to provide administrative support services, including form filling, appointment scheduling, checklist guidance, submission coordination and application tracking.
2.6 Visa Decision Authority
The decision to issue, delay, or refuse a visa is made solely by the issuing authority. Global Visa has no influence over decisions, cannot guarantee approval, cannot intervene in embassy decisions, and cannot challenge or appeal decisions on the applicant's behalf.
2.7 Client Responsibility
The applicant confirms that all information and documents supplied are true, complete, and accurate. Any false, misleading, or incomplete information may result in refusal, delay, or ban. Global Visa is not liable for outcomes resulting from incorrect or missing information.
2.8 Visa Verification Responsibility
Upon issuance and return of the visa and/or passport, the applicant bears full responsibility to immediately verify all visa details, including name and passport number, visa type and category, validity dates, number of entries, duration of stay, and any special conditions or restrictions. Global Visa will not be held liable for errors not reported by the applicant before travel, failure by the applicant to review visa details timeously, or travel disruptions resulting from unverified or incorrect visa details. Any discrepancies must be reported to Global Visa within 24 hours of receipt of the passport and visa. Corrections are subject to the issuing authority's approval and may incur additional costs payable by the applicant.
3. Limitation of Liability
Global Visa shall not be held liable for:
- Visa refusal, delays, or administrative processing errors by issuing authorities
- Missed travel dates, financial loss, or cancellation costs
- Courier delays, embassy closures, strikes, system failures, or force majeure events
- Decisions based on applicant history, prior refusals, or immigration records
Global Visa's liability is strictly limited to proven misconduct or gross negligence in the administrative services provided.
4. Refund Policy
Refund of visa application fees & Global Visa service fees:
- All embassy / government / visa centre fees are strictly non-refundable
- Once payment is made and processing has commenced, a full refund is not possible
- Global Visa service fees may be refunded at Global Visa's discretion only, depending on stage of processing, work already completed, and reason for cancellation
No refunds will be issued for:
- Visa refusals
- Applicant withdrawal after submission
- Failure to provide required documents
- Missed appointments caused by the applicant
5. Declaration & Client Confirmation
By engaging our services and paying an invoice, the applicant confirms that they have provided all mandatory documentation required for their visa application decision, and accept the terms set out above.